01Scope
This Privacy Policy explains how FAS Solutions and Services (OPC) Private Limited ("FAS Solutions and Services", "FA3S", "we", "us" or "our") collects, uses, discloses and safeguards personal information in connection with our website, our digital solutions and software, IT and cloud infrastructure services, electronics and device sales, IoT and embedded systems, manpower and staffing services, and training and skill-development programmes (together, the "Services").
It applies to visitors of our website, prospective and existing clients, candidates placed through our staffing services, trainees enrolled in our programmes, and vendors or partners who share personal information with us. Specific engagements may be governed by additional terms in a signed agreement or statement of work, which will take precedence over this Policy where they conflict.
02Information We Collect
We collect information in the following broad categories:
- Contact and inquiry information you provide through our contact form, email or phone — such as name, company, email address, phone number and the content of your message.
- Client and engagement data arising from delivering software, infrastructure, electronics, IoT or training services, including project, billing and support communications.
- Candidate and workforce data collected for recruitment, staffing and deployment purposes, such as resumes, work history, identity and background-verification documents, and payroll details, where applicable.
- Trainee data collected during enrolment in training or certification programmes, including identity documents, attendance and assessment records.
- Technical and usage data such as IP address, browser and device type, pages visited and referring URLs, collected automatically when you use our website.
- Device and telemetry data generated by IoT devices, sensors or managed infrastructure we deploy or support, to the extent required to operate, monitor or troubleshoot those systems.
03How We Use Information
We use personal information to:
- Respond to inquiries and provide quotations, proposals and support;
- Deliver, maintain and improve our software, infrastructure, electronics, IoT, staffing and training services;
- Process recruitment applications, staffing deployments, payroll and HR-outsourcing obligations;
- Administer training enrolments, issue certificates and track programme outcomes;
- Meet contractual, accounting, tax, labour-law and other regulatory obligations;
- Monitor, secure and troubleshoot our systems, networks and deployed infrastructure or devices; and
- Send service updates and, where you have agreed to receive them, marketing communications.
04Cookies & Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and support analytics. You can control or disable cookies through your browser settings; doing so may affect some functionality. Where we use third-party analytics tools, those providers may process usage data under their own privacy terms.
05How We Share Information
We do not sell personal information. We may share it with:
- Service providers and vendors who support hosting, cloud infrastructure, payment processing, analytics, payroll or background verification, under confidentiality and data-protection obligations;
- Original equipment manufacturers, software vendors and distributors where necessary to fulfil licensing, warranty or electronics-distribution arrangements;
- Client organizations, where information relates to staffing deployments or a specific service engagement;
- Government authorities or regulators, where required by applicable law, legal process or to protect our rights; and
- A successor entity, in the event of a merger, acquisition or sale of business assets, subject to continued protection of the information.
06Storage, Security & Retention
We apply reasonable technical and organizational measures — such as access controls, encryption in transit where applicable, and restricted internal access — to protect personal information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, comply with legal, accounting or reporting obligations, and resolve disputes, after which it is securely deleted or anonymized.
07Your Rights & Choices
Subject to applicable law — including, where applicable, the Digital Personal Data Protection Act, 2023 (India) and its rules as they come into force — you may have the right to:
- Request access to, or a copy of, the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or erasure of your personal information, subject to legal and contractual retention requirements;
- Withdraw previously given consent, where processing is based on consent; and
- Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before acting on a request.
08Children's Privacy
Our Services are directed at businesses and working professionals and are not intended for children. We do not knowingly collect personal information from children. Training programmes that admit minors will collect only the information necessary for enrolment, with consent obtained from a parent or guardian as required by law.
09Third-Party Links
Our website and communications may contain links to third-party websites, products or services, including those of hardware and software manufacturers we distribute. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
10International Transfers
Where we use cloud infrastructure or service providers located outside India, personal information may be processed or stored in other countries. Where this occurs, we take steps intended to ensure the information continues to receive an appropriate level of protection consistent with this Policy and applicable law.
11Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be highlighted on our website or communicated directly where appropriate.
12Contact Us
For questions about this Policy or to exercise your privacy rights, please contact:
FAS Solutions and Services (OPC) Private Limited